Privacy Policy

This Privacy Policy explains how Neway Global LLC (“Neway”, “we”, “us”) collects, uses, shares and protects your personal data when you use our website, the Wayne assistant and the client portal (together, the “Services”). We are the data controller for that personal data.

Who we are

Neway Global LLC is registered in the State of Wyoming, United States. Our registered agent’s address is set out at the end of this policy. For any privacy question you can reach us at privacy@neway.global.

The data we collect

• Details you give us: your name, email, phone number, and the information you provide about your companies, residencies, structures and compliance needs when you use Wayne, complete a service, or onboard an existing structure.
• Documents: files you upload to your document vault (for example formation certificates or identification), stored privately and accessible only via short-lived signed links.
• Conversations with Wayne: the messages you exchange with our assistant, so it can help you and so you have a record in your portal.
• Account & usage data: authentication details, and basic technical information needed to keep the Services secure and working.

Our commitment on AI training

Your conversations with Wayne are never used to train any AI model, ours or anyone else’s.

We use a third-party AI provider to generate Wayne’s responses, but your messages are sent only to produce a reply to you. They are not used to train, fine-tune or improve any model. Your data in Wayne is protected by the same access controls as the rest of your client data.

How we use your data

• To provide the Services you ask for and manage your structures.
• To generate compliance deadlines and remind you before they fall due.
• To take payment for services and memberships.
• To communicate with you about your account and requests.
• To keep the Services secure and meet our legal obligations.

We rely on the lawful bases of performing our contract with you, our legitimate interest in running and securing the Services, your consent where required, and compliance with legal obligations.

Enquiries, leads and marketing

When you chat with Wayne on our website or make an enquiry, we collect the contact details you provide (name, email, phone), a short summary of what you’re interested in, your conversation with Wayne, and basic source information (for example the campaign or link that brought you to us). We use this to respond to your enquiry and to follow up about the services you asked about.

We rely on your consent and our legitimate interest in responding to people who contact us. We use enquiry data and Wayne conversations to follow up and to improve how helpful Wayne is to prospective clients — never to train any AI model.

Every follow-up email includes a one-click unsubscribe link, and you can opt out at any time by using it or emailing privacy@neway.global. You can also ask us to erase your enquiry and its conversation entirely (see “Your rights” below).

Who we share it with

We share data only with the service providers needed to run Neway, each bound to protect it and use it solely to provide their service to us:

• Our database and authentication hosting provider.
• Our AI provider, to generate Wayne’s replies (not for training).
• Our payment processor, to take and secure payments.
• Our email provider, to send transactional messages.
• The licensed legal, financial and formation professionals who deliver a service you have asked us to arrange, in the relevant jurisdiction.

We never sell your personal data. Some providers may process data outside your country; where they do, we rely on appropriate safeguards such as the European Commission’s standard contractual clauses.

How long we keep it

We keep your data for as long as you have an account with us and for as long afterwards as we need to meet legal, accounting and regulatory obligations. When it is no longer needed, we delete or anonymise it.

If you enquire but don’t become a client, we keep your enquiry and its Wayne conversation for up to 24 months so we can follow up, after which we delete or anonymise them. You can ask us to erase them sooner at any time.

Your rights

If you are in the UK, EU or EEA, the GDPR and equivalent laws apply to our processing of your personal data, because we offer our Services to individuals there. You have the right to access, correct, delete or port your data, to object to or restrict certain processing, and to withdraw consent. To exercise any of these, email privacy@neway.global. You also have the right to complain to your local data protection authority.

Security

We protect your data with row-level access controls, encryption in transit, private document storage with short-lived signed links, and strict separation between client-facing systems and privileged server-side access. No system is perfectly secure, but security is our first priority.

Changes to this policy

We may update this policy from time to time. When we make material changes we will update the date above and, where appropriate, notify you.